How Can We Help?

At Galtsand, we take pride in our roots in manufacturing and the strong relationships we have built with our partners. Our executive team, with extensive experience in the manufacturing industry, ensures that all warehouse and factory workers are paid fair wages, work in safe environments, and have access to healthy working conditions. We strictly oversee every aspect of our manufacturing operations to guarantee ethical practices, prioritising the well-being of those who help create our products. This commitment to fairness and responsibility is integral to how we do business.

We begin processing orders quickly, so there is only a short window in which an order can be cancelled or changed.

If you need to cancel or amend an order, please email support@galtsand.us with your order number as soon as possible. If your order has not yet entered fulfilment, our Customer Care team will do their best to make the change for you.

Once an order has been packed or shipped it can no longer be cancelled. In that case, please accept the delivery and start a return through the Galtsand Returns Center within 30 days.

Once an order is placed and processing has begun, the shipping method cannot be changed. If you need to expedite your shipping, we recommend contacting us at support@galtsand.us as soon as possible, and we will do our best to assist.

At present, we are unable to offer exchanges. We kindly recommend that you request a return and place a new order for the desired item. Once your return has been received and processed at our warehouse, a refund will be issued to your original payment method.

Yes, we accept original Galtsand gift cards as a valid payment method during checkout. Please ensure you have the card details and codes ready when completing your purchase.

Online orders can't be returned in-store. To return an online order, navigate to the relevant return portal to start your return.

We sincerely apologize that you have received a damaged item. Kindly send a photo of the damaged product, along with your order number and details, to support@galtsand.us and we will be more than happy to assist you in resolving the issue. Please note that items reported as damaged beyond the 30-day return window are unfortunately ineligible for return or refund.

Yes. Additional charges, such as import duties, taxes, customs fees, or local delivery fees, may apply depending on your shipping destination and local regulations. These fees are not included in your Galtsand order total and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.

Our influencer program is currently invite-only. If you’d like to apply, please feel free to reach out to us at support@galtsand.us, and we’ll be happy to review your application.

Yes. We regularly work with companies on corporate gifting, team kit and event orders, and we can help with sizing, timelines and packaging.

Email support@galtsand.us with the quantity, the pieces or colours you have in mind, and the date you need them by. We will come back with availability, lead times and any volume pricing that applies.

Larger and made-to-order runs need more lead time, so it is worth reaching out early.

We offer free shipping on all orders from $350 and more. Please refer to our shipping policy for the specific amount and details. For orders under this threshold, standard shipping rates apply.

Due to the exclusive nature of our collections, past styles may not always be restocked. However, we occasionally re-release fan favorites, and reproduce key items from our core collections, or launch new collections inspired by past designs. Be sure to sign up for our email list to stay up-to-date on the latest releases and restocks.

Yes, we are pleased to offer both standard and express shipping options to most countries. For further details on international shipping, including any applicable fees or restrictions, please refer to our shipping policy or contact our customer service team for assistance. We are committed to ensuring a smooth and efficient delivery experience for our international customers.

The best way to stay informed about our exclusive discounts and limited-time offers, such as our exclusive mystery box deals, is by signing up for our email list or creating an account with us. By joining, you’ll be the first to receive notifications about special promotions and super deals. Please note that only discounts provided directly by Galtsand are valid, and third-party discount codes will not be accepted. Sign up today to ensure you never miss out on our best offers.

If you need any assistance, please don’t hesitate to contact our customer service team via email at support@galtsand.us. We aim to respond to all inquiries within 24 hours and are happy to assist with any questions or issues.

You can create an account here: www.galtsand.com and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker checkout
• Manage your account details, address book, and email preferences

To begin a return, simply submit your request through the Galtsand Returns Center. Our Customer Care team will review your request to confirm it meets the requirements outlined in our Return Policy.

Once your return has been approved, we will email you a prepaid return shipping label along with packing and shipping instructions within 1-3 business days. The carrier and return label provided will be based on your shipping region.

Once your return has been received and inspected, approved refunds will be issued to your original method of payment in accordance with our Return Policy. Please note that original shipping charges are non-refundable and will not be included in your refund amount.

All available items on our website are in stock, unless marked as "Out of Stock" or "On Backorder." If an item is out of stock, you can contact us or sign up for notifications to be alerted when it’s back in stock.

Go to the account login page and select Forgot your password. Enter the email address on your account and we will send you a reset link.

The email usually arrives within a few minutes. If you do not see it, check your spam and promotions folders and confirm you are using the same email address you ordered with.

If the reset email still does not arrive, email support@galtsand.us and we will help you regain access.

International orders are any orders shipped outside of the United States.

To begin a return, please submit your request through the Galtsand Returns Center. Once your request has been reviewed and approved, our Customer Care team will email you a prepaid return shipping label appropriate for your country or region within 1-3 business days.

Your email will include your prepaid return label along with packing and shipping instructions. Once your return has been received and inspected, any approved refund will be processed to your original method of payment in accordance with our Return Policy. Original shipping charges are non-refundable.

U.S. orders are orders placed with a United States shipping address, regardless of where the order was fulfilled from.

To begin a return, please submit your request through the Galtsand Returns Center. Once your request has been reviewed and approved, our Customer Care team will email you a prepaid return label within 1-3 business days of your request.

Your email will include your prepaid return label along with packing and shipping instructions. Once your return has been received and inspected, any approved refund will be processed to your original method of payment in accordance with our Return Policy. Original shipping charges are non-refundable.

At this time we are not able to offer exchanges. We recommend requesting a return through the Galtsand Returns Center and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Once your order ships you'll receive a tracking link by email. You can also use the Track a Package option on the Help Center.

Every marketing email we send has an Unsubscribe link at the very bottom. Selecting it removes you from our marketing list straight away.

For text messages, reply STOP to any message from us.

Transactional emails such as order confirmations, shipping notifications and return updates are sent separately and will continue, so that you always have a record of your order.

If you would rather hear from us less often than not at all, email support@galtsand.us and we can adjust your preferences instead.

A pre-order lets you reserve a piece before it arrives in stock, so your size is set aside for you the moment it lands.

• Payment is taken when you place the pre-order, which is what secures your item.
• The estimated ship window is shown on the product page for every pre-order item.
• If your order contains both in-stock and pre-order items, the whole order ships together once the pre-order item is ready.
• Estimated dates can move if production or transit is delayed. We will email you if that happens.

If you would prefer your in-stock items to ship first, or you would like to cancel a pre-order, email support@galtsand.us and we will arrange it.

At Galtsand, we are dedicated to making a positive impact on the environment. We aim to use recycled materials wherever possible, ensuring our products are crafted with sustainability in mind. Our manufacturers operate with solar panels to reduce energy consumption, and we continue to explore eco-friendly production methods. We are committed to creating fashion that respects the natural environment, from the materials we use to the way we create each piece, with the goal of reducing our carbon footprint and promoting a more sustainable future.

Once your order is placed, please allow 3-5 business days for processing. Domestic orders typically arrive within 5-7 business days from shipment, while international orders can take up to 25 days, depending on the destination. Shipping times may vary during busy periods, so we encourage you to sign up for our email list with real-time announcements on shipping information.

We restock our items based on a variety of factors, including the popularity of each product and the availability of materials. While we aim to restock regularly, the timing can vary depending on these factors. To make sure you're the first to know when your desired items are back in stock, we recommend joining our waitlist. You’ll receive notifications as soon as they're available again.

Care instructions are printed on the label inside every garment, and the full guidance for each fabric is on our Care Guide.

• Wash cold on a gentle cycle with like colours.
• Avoid fabric softener and bleach. Both break down technical fibres.
• Tumble dry low or lay flat to dry. High heat shortens the life of stretch fabrics.
• Wash garment-dyed pieces separately for the first few washes.

Following the care label also keeps your item eligible under our faulty item policy.

We are pleased to offer a full refund within 30 days of your return request. Please visit our Returns Center for further instructions. Once we have received the returned item and approved it, we will process the refund to your original payment method within 5 business days. Please note, if your package is still in transit, we kindly ask that you wait for it to arrive before initiating the return process and receiving a refund.

Once an order is placed, it begins processing immediately and, regrettably, cannot typically be altered or stopped. However, if your order has already shipped and you need to amend any address details, we recommend contacting the relevant shipping carrier directly. Please bear in mind that making changes to addresses or shipping methods may impact delivery processing times and could incur additional fees, which would be payable directly to the carrier.

We’re truly sorry to hear that your package is missing. Please reach out to us at support@galtsand.us with your order details, and we’ll investigate the issue as quickly as possible. We’ll work with you to resolve it and ensure your order gets to you.

Made-to-order pieces are produced after you place your order rather than picked from existing stock. It keeps waste down and lets us offer sizes and colourways we could not hold in inventory.

Because each piece is made for you, these items need additional production time before they ship. The expected timeframe is listed on the product page and is in addition to normal delivery times.

Made-to-order items follow our standard 30-day return policy unless the product page states otherwise.

If you need assistance with your account, please feel free to reach out to our customer support team. You can contact us via email at support@galtsand.us and we will be more than happy to assist you with any account-related queries.

If you have received an item believed to be faulty, please contact us at support@galtsand.us with your name, order number, and title of the item in question. Items are considered faulty if they are received damaged or if a manufacturing fault occurs within 3 months of purchase. After this period, items are not regarded as faulty and may be deemed as showing signs of normal wear and tear.

If your size is currently out of stock, please feel free to reach out to us at support@galtsand.us, and we will be happy to check when your desired size will be available. Additionally, you can join our waitlist to receive notifications as soon as it's back in stock. We restock items regularly and are committed to offering the sizes you need.

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn, unused, and unwashed
• In their original condition
• Returned with all original tags attached
• Returned in the original packaging, where possible

Items that show signs of wear, damage, alterations, washing, or are missing original tags may not be eligible for a refund.

Once your return has been received and inspected, any approved refund will be processed to your original method of payment. Returns are typically processed within 5–10 business days after your return is delivered to our warehouse. After your refund has been issued, please allow up to 15 business days for the funds to appear in your account, depending on your financial institution. Original shipping charges are final and are not refundable.

Items marked as Final Sale, Gift Cards, and any products otherwise designated as non-returnable are not eligible for return or exchange.

We accept Visa, MasterCard, American Express, and Discover. Your card will only be charged once your order has been shipped. You can also choose to pay securely via PayPal or Shop Pay, allowing you greater flexibility with your payments.

We are working diligently to restock our items as soon as possible. In the meantime, please visit the product page and click on Join The Waitlist for the item you desire, and you’ll be among the first to be notified when it is back in stock.

Once your return has been received and inspected, any approved refund will be processed to your original method of payment. Returns are typically processed within 5-10 business days after your return is delivered to our warehouse. After your refund has been issued, please allow up to 15 business days for the funds to appear in your account, depending on your financial institution. Original shipping charges are final and are not refundable.

Galtsand fulfills orders from three locations: the United States, France, and China. Your order will ship from the fulfillment location where the item is currently in stock.

Please note that duties, taxes, and shipping fees may vary depending on your delivery address and the shipping origin. To avoid potential duties or shipping costs, we invite you to visit us in person at one of our retail locations. Please note that not all products available online are stocked at our Wellington location, and in-store inventory may vary.

Once your order is placed, kindly allow three to five business days for it to be packed and shipped from our warehouse. As soon as your order is dispatched, you will receive an email containing your tracking information, so you can monitor your package’s progress online. Please allow up to 7 business days for delivery for orders within the United States, and up to 25 days for international orders from the date your order is shipped.

Orders only appear in your account history when they were placed while signed in to that account. The most common reasons an order is missing are:

• The order was placed as a guest, without signing in.
• The order was placed using a different email address.
• The account was created after the order was placed.

Your order confirmation email always contains the full order details and tracking link, so it is worth searching your inbox for Galtsand. If you still cannot find the order, email support@galtsand.us with the name and email address used at checkout and we will locate it for you.

If your discount code isn't working, please feel free to reach out to us at support@galtsand.us, and we'll be happy to assist you. Please note that our discount codes are single-use only, and cannot be reused if an order is cancelled or returned. If the code is eligible but not applying, we recommend double-checking that it has been entered correctly, ensuring there are no extra spaces. We’re here to help if you need further assistance.

Any international order may be subject to import duties and taxes upon arrival, depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the price of the order. We recommend checking with your local customs office for further details.

While we do restock our most popular items, there may be instances where certain colors or styles are no longer available. We occasionally introduce new colours or limited-edition styles, so if you're interested in a specific look, it's a good idea to join the waitlist to be notified when similar items become available.