We offer a full refund within 30 days of your return request. Once we receive the returned product, we will process a full refund to your original payment method. Please ensure the parcel includes the original invoice or packing slip.

Note: If your package is still in transit, you must wait for it to arrive before initiating the return process and receiving a refund.

Once your return package is en route to our warehouse, the return process initiates. Upon receiving and inspecting the return, we will inform you of its acceptance or decline. This procedure may take up to 5 business days from the Delivered status in your return tracking information. Kindly allow up to 7 business days for the refund to be processed to your original payment method.

At this time we are not able to offer exchanges. We recommend requesting a return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

We apologize that you received a damaged item. Kindly send a photo of the damaged product, along with your information, to hello@galtsand.us and we will gladly assist you in finding a resolution. Please be aware that any damaged items reported beyond the 30-day return window are ineligible for return or refund.

We try our best to ship items as fast as we can usually within 24 to 48 hours.

If you notice a misspelled or incorrect address in your order confirmation, simply reply to the email and confirm the correct details. Please double-check the address before notifying us. If the address provided is incorrect, you can email us within 24 hours to request a correction. Unfortunately, no changes or refunds can be made after this 24-hour window.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-25 business days.

Due to high demand, you may find that some of our items are currently unavailable. We are working hard to do restocks as efficiently as possible. We appreciate your patience.

After placing an order, please allow a processing time of two to four business days for packing and shipping from our warehouse. Once shipped, an email containing your tracking information will be sent for online package tracking. The delivery time from the shipping date to your location may take up to 25 business days, depending on your location.

Please contact us at help@galtsand.us if you have not received your order and we would be happy to assist.

Yes, we offer standard and express shipping options to most countries.

Absolutely! We are here to help you! Please send us an email at hello@galtsand.us and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, Thanks