We offer free shipping on orders over $300. Please refer to our shipping policy for the specific amount and details. For orders under this threshold, standard shipping rates apply.

Once your order is placed, please allow 3-5 business days for processing. Domestic orders typically arrive within 5-7 business days from shipment, while international orders can take up to 25 days, depending on the destination. Shipping times may vary during busy periods, so we encourage you to sign up for our email list with real-time announcements on shipping information.

Once an order is placed and processing has begun, the shipping method cannot be changed. If you need to expedite your shipping, we recommend contacting us at hello@galtsand.us as soon as possible, and we will do our best to assist.

If your size is currently out of stock, please feel free to reach out to us at hello@galtsand.com, and we will be happy to check when your desired size will be available. Additionally, you can join our waitlist to receive notifications as soon as it's back in stock. We restock items regularly and are committed to offering the sizes you need.

All available items on our website are in stock, unless marked as "Out of Stock" or "On Backorder." If an item is out of stock, you can contact us or sign up for notifications to be alerted when it’s back in stock.

We restock our items based on a variety of factors, including the popularity of each product and the availability of materials. While we aim to restock regularly, the timing can vary depending on these factors. To make sure you're the first to know when your desired items are back in stock, we recommend joining our waitlist. You’ll receive notifications as soon as they're available again.

While we do restock our most popular items, there may be instances where certain colors or styles are no longer available. We occasionally introduce new colours or limited-edition styles, so if you're interested in a specific look, it's a good idea to join the waitlist to be notified when similar items become available.

Due to the exclusive nature of our collections, past styles may not always be restocked. However, we occasionally re-release fan favorites, and reproduce key items from our core collections, or launch new collections inspired by past designs. Be sure to sign up for our email list to stay up-to-date on the latest releases and restocks.

We are working diligently to restock our items as soon as possible. In the meantime, please visit the product page and click on Join The Waitlist for the item you desire, and you’ll be among the first to be notified when it is back in stock.

Once your order is placed, kindly allow three to five business days for it to be packed and shipped from our warehouse. As soon as your order is dispatched, you will receive an email containing your tracking information, so you can monitor your package’s progress online. Please allow up to 7 business days for delivery for orders within the United States, and up to 25 days for international orders from the date your order is shipped.

We’re truly sorry to hear that your package is missing. Please reach out to us at hello@galtsand.us with your order details, and we’ll investigate the issue as quickly as possible. We’ll work with you to resolve it and ensure your order gets to you.

Yes, we are pleased to offer both standard and express shipping options to most countries. For further details on international shipping, including any applicable fees or restrictions, please refer to our shipping policy or contact our customer service team for assistance. We are committed to ensuring a smooth and efficient delivery experience for our international customers.

Once an order is placed, it begins processing immediately and, regrettably, cannot typically be altered or stopped. However, if your order has already shipped and you need to amend any address details, we recommend contacting the relevant shipping carrier directly. Please bear in mind that making changes to addresses or shipping methods may impact delivery processing times and could incur additional fees, which would be payable directly to the carrier.

Any international order may be subject to import duties and taxes upon arrival, depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the price of the order. We recommend checking with your local customs office for further details.

We accept Visa, MasterCard, American Express, and Discover. Your card will only be charged once your order has been shipped. You can also choose to pay securely via PayPal or Shop Pay, allowing you greater flexibility with your payments.

The best way to stay informed about our exclusive discounts and limited-time offers, such as our exclusive mystery box deals, is by signing up for our email list or creating an account with us. By joining, you’ll be the first to receive notifications about special promotions and super deals. Please note that only discounts provided directly by Galtsand are valid, and third-party discount codes will not be accepted. Sign up today to ensure you never miss out on our best offers.

If your discount code isn't working, please feel free to reach out to us at hello@galtsand.com, and we'll be happy to assist you. Please note that our discount codes are single-use only, and cannot be reused if an order is cancelled or returned. If the code is eligible but not applying, we recommend double-checking that it has been entered correctly, ensuring there are no extra spaces. We’re here to help if you need further assistance.

Yes, we accept original Galtsand gift cards as a valid payment method during checkout. Please ensure you have the card details and codes ready when completing your purchase.

At Galtsand, we are dedicated to making a positive impact on the environment. We aim to use recycled materials wherever possible, ensuring our products are crafted with sustainability in mind. Our manufacturers operate with solar panels to reduce energy consumption, and we continue to explore eco-friendly production methods. We are committed to creating fashion that respects the natural environment, from the materials we use to the way we create each piece, with the goal of reducing our carbon footprint and promoting a more sustainable future.

At Galtsand, we take pride in our roots in manufacturing and the strong relationships we have built with our partners. Our executive team, with extensive experience in the manufacturing industry, ensures that all warehouse and factory workers are paid fair wages, work in safe environments, and have access to healthy working conditions. We strictly oversee every aspect of our manufacturing operations to guarantee ethical practices, prioritising the well-being of those who help create our products. This commitment to fairness and responsibility is integral to how we do business.

Our influencer program is currently invite-only. If you’d like to apply, please feel free to reach out to us at hello@galtsand.us, and we’ll be happy to review your application.